Privacy policy

PRIVACY POLICY

Last updated: August 2026

G&T Creative Studio ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us.

1. Information We Collect

We collect the following personal information when you interact with our website or place an order:

  • Contact information: name, email address, phone number
  • Delivery information: physical address
  • Payment information: processed securely via our payment provider — we do not store your card details
  • Order information: products purchased, order history, personalisation details
  • Technical information: IP address, browser type, pages visited, and cookies (see Section 7)

2. Why We Collect Your Information

We collect and use your personal information to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and delivery notifications
  • Respond to your queries and provide customer support
  • Personalise your shopping experience
  • Send marketing communications (only with your consent — see Section 5)
  • Comply with our legal obligations under South African law

3. Legal Basis for Processing

We process your personal information on the following grounds under POPIA:

  • Contractual necessity: to fulfil your order and deliver your products
  • Legal obligation: to comply with applicable South African laws
  • Legitimate interest: to improve our products and services
  • Consent: for marketing communications, where you have opted in

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Courier and logistics partners: to deliver your order
  • Payment processors: to securely process your payment
  • Email and marketing platforms: to send transactional and marketing emails (only where you have consented)
  • Legal authorities: where required by law

All third parties we work with are required to handle your information securely and in accordance with applicable data protection laws.

5. Marketing Communications

We will only send you marketing emails or SMS messages if you have opted in to receive them. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly at info@gtcreativestudio.co.za. Opting out of marketing will not affect transactional communications related to your orders.

6. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or incomplete information
  • Request deletion of your personal information, subject to our legal obligations
  • Object to the processing of your personal information
  • Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at info@gtcreativestudio.co.za. We will respond within a reasonable timeframe.

Information Regulator of South Africa Website: www.inforegulator.org.za Email: inforeg@justice.gov.za

7. Cookies

Our website uses cookies to improve your browsing experience, analyse site traffic, and support marketing activities. Cookies are small text files stored on your device. You can control cookie settings through your browser at any time. Disabling cookies may affect the functionality of certain parts of our website.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website uses SSL encryption for all transactions. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by South African law. Order records are typically retained for a minimum of 5 years for accounting and legal compliance purposes.

10. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately at gen@gtcreativestudio.co.za or tracy@gtcreativestudio.co.za.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. Contact Us

For any privacy-related queries or to exercise your rights, please contact us at:

G&T Creative Studio - gen@gtcreativestudio.co.za or tracy@gtcreativestudio.co.za.